Terms of use

The TicketPlace marketplace at https://ticketplace-stage.evl.zone is operated by Eventlook s.r.o., company ID 19156481, registered office Belgická 280/1, Vinohrady, 120 00 Praha 2, Česká republika, entered in the Commercial Register kept by the Municipal Court in Prague, section C, insert 212454 (the "operator" or "we"). Contact: email [email protected].

TicketPlace is an online marketplace where private individuals resell tickets they bought earlier and cannot use (the "seller"), and other people buy those tickets (the "buyer"). The operator does not sell tickets and does not organize events. The seller of a ticket is always the seller; the operator is an intermediary that makes the deal safe: it verifies the seller, takes the payment, delivers the ticket and pays the seller.

These terms set out the rights and duties of the operator, buyers and sellers when using the marketplace. They apply to every order and every listing. By placing an order or publishing a listing you confirm that you have read the terms and agree to them.

The marketplace lists tickets for concerts, festivals, sports, theater and other events in Czechia and Slovakia. Each listing shows the event name and date, the category or section, the asking price, the original ticket price and the number of tickets available. The asking price may be lower or higher than the original price.

There are two kinds of tickets. A ticket from the Eventlook ticketing network is verified directly in the organizer's system after payment, the original ticket is voided and the buyer receives a new ticket in their own name. A ticket from another seller is a PDF file the seller uploaded; the operator cannot verify it with the organizer, which is why it is covered by the money-back guarantee in article 8.

The service is intended for people aged 18 or over. A seller must live in, or hold a bank account in, Czechia or Slovakia.

All prices are final, in Czech koruna (CZK) or euro (EUR) depending on the country of the event, and include value added tax where it is charged. The payment is processed in the currency shown on the listing.

The buyer pays the asking price of the ticket plus the operator's service fee of 5 % of the ticket price. The total including the fee is shown before the order is completed. The seller pays a service fee of 5 % of the asking price, deducted from the payout. Publishing a listing is free.

Delivery is electronic and free of charge. No further costs, such as shipping, arise.

The buyer picks a listing and a number of tickets, enters their email, chooses a payment method and confirms agreement with these terms and the privacy policy. The purchase contract between the buyer and the seller is concluded when the payment is received. Buyers do not need an account; the order is reached through the link sent to the buyer by email.

Tickets are not reserved until the payment arrives. If two buyers pay for the last ticket at the same time, the one whose payment was processed first gets it; the other buyer is refunded the full amount automatically.

We send an order confirmation with a link to these terms to the buyer's email.

We accept payment cards (Visa, Mastercard), Google Pay, Apple Pay and bank transfer. Payments are processed by the GoPay payment gateway operated by GOPAY s.r.o. The operator does not store card details.

An unpaid order is canceled after one day.

A ticket from another seller (PDF) is available immediately after the payment arrives, as a download on the order page and as an attachment to the confirmation email.

For a ticket from the Eventlook network, the original ticket is voided after payment and the new ticket is emailed to the buyer directly by the Eventlook network, usually within minutes. If issuing the new ticket fails, the operator retries; if no ticket is issued within 24 hours, the buyer is refunded in full.

The buyer must enter a correct email address. The order page serves as proof of purchase and as access to the tickets; its link can be resent at any time through the "Find order" page.

A ticket is a leisure service provided on a specific date. Under section 1837(j) of the Czech Civil Code the buyer therefore cannot withdraw from the contract within 14 days without giving a reason, as with other goods bought at a distance. A purchased ticket cannot be returned or exchanged unless these terms or the guarantee in article 8 say otherwise.

If an event is canceled or moved, refunds follow the organizer's terms. In that case the operator holds the seller's payout and helps the buyer with the claim; for tickets from other sellers it refunds the buyer if the money has not yet been paid out to the seller.

We guarantee that the buyer receives a valid ticket for the event they bought. If the ticket is refused at the entrance because it was already used, voided, forged or does not match the listing, we refund the buyer the full amount paid, including the service fee.

The buyer files a complaint with the "Report a problem" button on their order page or by email to [email protected], no later than 7 days after the day of the event. The complaint states the order number and what happened, with any evidence available, such as a photo of the refusal at the entrance or a statement from the organizer. Nothing is mailed anywhere; complaints are handled electronically only.

On receiving a complaint we hold the seller's payout, confirm the complaint by email and settle it without undue delay, no later than 30 days from the day it was filed. We inform the buyer of the outcome by email and on the order page. An accepted complaint is settled by refunding the full amount paid to the payment method the buyer used, usually within 14 days of the decision.

A complaint cannot be accepted if the buyer did not come to the event, arrived after entry closed, did not meet the organizer's entry conditions (such as an age limit), or passed the ticket on to someone else.

Only a verified seller may sell. Before the first payout the seller verifies their identity through bank identity, completes the personal details required by the law on reporting income from digital platforms, and verifies the payout bank account with a small payment from that account.

The seller is responsible for the ticket being genuine, valid, unused, not offered elsewhere, and theirs to resell. A ticket from the Eventlook network is entered by its number, and the seller agrees that their original ticket is voided after the sale. A ticket from another seller is uploaded as a PDF, one file per ticket.

A seller must not offer tickets whose resale the organizer forbids, non-transferable named tickets, or tickets they do not own. The operator may remove a listing without compensation and block the seller's account if these terms are breached or the safety of the marketplace requires it.

For a sold ticket from the Eventlook network we pay the seller the asking price less the service fee to the verified bank account no earlier than 24 hours after payment. For a ticket from another seller we pay no earlier than 3 days after the event ends, so the buyer has time to use the ticket and, if needed, complain.

A payout is held while a buyer's complaint is open and is not made if the order is refunded. If a payout was already made and a complaint is then accepted, the operator may claim the paid amount back from the seller.

As a digital platform operator, the operator reports sellers' income to the tax authority to the extent and under the conditions set by Czech Act No. 373/2022 Coll. The seller is responsible for the taxation of their income.

A seller signs in with a link sent to their email. They are responsible for protecting their email account and for everything done from their marketplace account. We confirm a change of bank account by email, and the new account must be verified again.

Using the marketplace by automated means, circumventing its security or entering false information is prohibited.

The operator is liable for arranging the deal properly and for the guarantee under article 8. It is not liable for the event taking place, its course, changes or cancellation, nor for the content of the ticket, which the organizer determines. The party to the purchase contract is the seller.

The operator is not liable for damage caused by incorrect information entered by a buyer or seller, nor for the marketplace being unavailable for reasons beyond its control.

A buyer who is a consumer has the right to out-of-court resolution of a consumer dispute. The competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Praha 2, www.coi.cz. A dispute can also be submitted through the online dispute resolution platform at ec.europa.eu/consumers/odr.

Complaints are handled by the operator at [email protected].

These terms are governed by the law of the Czech Republic. If the buyer is a consumer living in another EU member state, this does not affect the mandatory consumer rights of that state.

The operator may change these terms. The new version is published on the marketplace and applies to orders and listings made after it takes effect. An order is always governed by the terms in force when it was placed. The Czech version prevails in case of any discrepancy.

These terms are effective from October 9, 2026.