Frequently asked questions
How TicketPlace works for buyers and sellers.
How does buying work?
Pick an offer, pay by card, Google Pay, Apple Pay or bank transfer, and receive the ticket by email together with a link to your order. No account needed.
How do I know the ticket is genuine?
For Eventlook tickets we verify the ticket number directly in the organizer system. After payment the original ticket is voided and a new one is issued to you. For tickets from other sellers we hold the money until after the event.
Who can sell?
Verified sellers only. Before the first sale you verify your identity through your bank, fill in your personal details and verify your bank account with a token payment.
What does it cost?
Listing is free. On a sale we charge a service fee to both the buyer and the seller. You always see the exact amount before paying.
When do I get paid?
For Eventlook tickets 24 hours after the sale. For uploaded tickets 3 days after the event. The money goes to your verified bank account.
What if I am refused entry?
Contact us as soon as possible, ideally from the entrance. For tickets from other sellers we still hold the money and refund you. Eventlook tickets are reissued by the organizer, so this does not happen.
I lost my order link, what now?
Enter the email you bought with on the Find my order page. We will send you links to all your orders from the last year.